This thought is about good customer service vs. bad customer service, IMHO. After some time to cool down from getting worked up the past few days about my dissatisfaction with my local phone service provider Starpower, I’ll share with you this contrast, and not go all out with an internet campaign to bring down Starpower, […]

Okay, I’m drained.. will lay low tonight, stay here in Raleigh, then drive back to my DC home tomorrow afternoonish. A warm welcome to the CCL LDP‘ers [you know who you are ]
For those of you just tuning in (I’ll write it more towards them and everyone else may listen in), I have it […]

PANERA BREAD? | wi-fi internet access
they’re offering free WiFi internet, I can’t believe it! It’s finally here, and in the DC metro area too at 3 Northern Virginia locations (at the moment of this writing).. I can’t wait to use it next week.. (can I bring my Starbucks coffee there, and buy one of their […]

in Greensboro this week, taking a week-long course about Leadership Development.. it’s not quite what I expected, as it is largely about personal assessment, getting feedback from peers that are also attending the class, and from asessments and instruments of my peers and supervisors from my workplace.. and by week’s end, I’ll start working on […]

insomnia revisited.. awoken by a combo of need for a pit stop (drank too much water at bedtime) and guilt; had called a few people to cancel last night’s pool party after talking with the organizer, and then 20 minutes later, got a voice mail back saying the threatening thunderstorm wasn’t all that, so the […]